Refund policy

Thank you for supporting independent, 3D-printed design! Because our products are made-to-order, custom-manufactured, or personalized to your specific color and style choices, all sales are final.

We do not accept returns, exchanges, or cancellations for change of mind, buyer’s remorse, or accidental orders.

1. Customer Responsibility for Accuracy

Before placing your order, please carefully verify all selections. Customers are solely responsible for providing accurate and correct information at the time of ordering. AXIS & FILAMENT will not issue refunds or replacements for buyer errors, including but not limited to:

Personalized Details: Typos, spelling, or capitalization errors provided for nameplates or custom text.
Device Compatibility: Selecting the wrong phone model, tablet, or gadget dimension for custom mounts and accessories.
Automotive Fitment: Selecting incorrect vehicle models, years, or specifications for automotive parts.

2. Damaged, Defective, or Incorrect Items

If we make a mistake or if your item arrives damaged, we will make it right immediately. We will gladly ship you a replacement or issue a full refund if the item arrived broken, has a structural 3D printing defect, or if we sent the wrong product.

Reporting Window: Please inspect your order upon receipt and contact us within 48 hours of delivery.
What to Provide: Email us at axisandfilament@gmail.com with your order number and clear photos of both the defective item and the packaging it arrived in.

3. Minor 3D Printing Variations

Please Note: 3D printing is an additive manufacturing process. Small cosmetic variations, minor surface textures, or visible layer lines are normal characteristics of the manufacturing method and are not considered defects or structural failures. Every piece is unique!

4. How to Contact Us

For any issues regarding damaged or incorrect orders, please reach out to us at axisandfilament@gmail.com. Unsolicited returns sent back to us without prior approval will not be processed.